Service Updates

Please note that due to an increased order volume, this may lead to a delay on dispatching of items by approximately 7-8 working days, although we will continue to try and get all orders out on time!

We are also experiencing a high volume of customer service emails, please note that it may take around 3-4 working days for a response.

Our Glasgow branch is ran independently from the website, this means that the staff will not be able to help you with any website orders.

For Website Enquiries please email - support@gamersheek.co.uk or support@urutoracollectibles.co.uk
 

Couriers Used

All merchandise orders are shipped by Royal Mail Tracked 24/48 or DPD Next Day Service, both couriers continue to deliver during these testing times, however increased demand and a reduced capacity does mean that there may be delays, so please bare this in mind if ordering for specific occasions.

International Shipments using Deutsche Post may experience further delays this is due to local postal services at maximum capacity or local restrictions causing a backlog of deliveries.

Please check with local postal services for up to date information regarding deliveries.

Missed Delivery / Redelivery / Collections

If a mobile number has been provided we will provide this number to the courier, this should then give you a delivery window so you can try to be present for the delivery.

In the event of a missed delivery, both Royal Mail & DPD should leave a calling card (albeit not always) advising of the missed delivery, you can rearrange your delivery with the respective couriers here:

Royal Mail: - https://www.royalmail.com/receiving-mail/redelivery
DPD: - DPD (UK) - Help

You may be able to collect your parcel from Royal Mail depots although during the current restrictions this may not be possible.

DPD will also allow you to rearrange your delivery with DPD to a time that suits you, or even arrange to collect it from a DPD Pick Up Point, please note that ID will be required to collect parcels from the Pick-Up Point.

Any other questions?

In the event of any queries not covered by the above, please contact us through email at support@gamersheek.co.uk or via our contact page. A member of our team will reply to you as soon as possible and will be able to help with any questions you may have, but please note that during these periods or restrictions it may take 3-4 working days for a member of staff to reply to your email.